When employees are not shut down or demotivated by fear, they’re able to absorb input and recommendations, learn and grow, and stretch to meet larger goals and aims. How can leaders create safety and trusting... Continue reading
You won’t build or change an organization’s culture by talking about what it ought to be. Sure, from time to time, you’ll want -- and need -- to emphasize positive aspects of your culture (or... Continue reading
Organizational life can be confusing, what with changes in job roles or organizational structure, turnover in management or peers, or even the positive circumstance of company growth. But in too many companies, middle managers are... Continue reading
When texting was first adopted in the workplace, it was used primarily for emergencies, such as resolving critical customer problems, rescheduling crucial meetings, dealing with service interruptions, or issuing vital, staff-wide notifications. Now texting is... Continue reading
Whether you’re hiring a warehouse worker or a C-level executive, it’s a leadership responsibility to set new employees up for success. Failed integration always points back to the leader who didn’t plan properly, create and... Continue reading
Now that you’ve selected the right people, brought them into the organization, and let them know that they and their views matter, the next step is to help them shine in the jobs you’ve hired... Continue reading
When someone you care about comes to your home for the first time, it would be very strange to open the door, say hi, point to the bathroom in case they need to use it,... Continue reading
Last week’s post raised some of the fallacies regarding onboarding as well as its inadequacies. Much of what goes wrong with onboarding can come from an unexpected mismatch between the new hire and the organization... Continue reading
The buzzword onboarding is often used to declare that an organization knows what’s current and appropriate when it comes to managing new employees. According to the heavily footnoted Wikipedia entry: Onboarding, also known as organizational... Continue reading
Sometimes the right thing for an organization to do for a customer and the fair thing to do for an employee are both really obvious but in direct conflict with each other. This story shows... Continue reading
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