I’ve gone to the same tiny nail salon for a number of years. My visits depend on my work and travel schedule, but no matter how many weeks apart, I’ve always gone on a Monday... Continue reading
It is not your customer’s job to… …make you feel good or comfortable or safe, …know the constraints you labor under, …understand what you wish they would say or do, …figure out your business model,... Continue reading
Long, long ago, doubters said that if we were meant to fly God would have given us wings. These days you have to wonder: if we were meant to fly would we have to sit... Continue reading
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