customer engagement Archives

Please Stop Sending Me Annoying Emails Like These!

I’m used to receiving prospecting emails from companies that claim they’ll lift response rates, help me be more productive, and provide other kinds of help to a small business like mine. But sometimes I so... Continue reading

Don’t Paper Over the Reality of Customer Experience

You’ve probably seen that embarrassing Seinfield episode (weren’t they all?) when Elaine is in a public restroom and realizes that there’s no toilet paper in her stall. If this has ever happened to you, it... Continue reading

Is Your Service Ivy League or Minor League?

Last week, I met with a client at the Harvard Club in Manhattan. Membership in a university club can be very practical, especially for out-of-towners; the club serves as a well-appointed home-base hotel, providing a... Continue reading

This Is Why Service Requires “I” Contact

The greeter at the door greets you. The barista hands you your drink. The host shows you to your table. The cashier takes your money. The usher takes your ticket and tells you where to... Continue reading

Three Faces Of Customer Service

What is the face that your customer service staff shows the public? Do you know? Service Taking Flight On a crowded morning flight from Long Beach airport back to JFK, two flight attendants, Shelly and... Continue reading

Workplace Wisdom Blog

Tag: customer engagement

Please Stop Sending Me Annoying Emails Like These!

Don’t Paper Over the Reality of Customer Experience

Is Your Service Ivy League or Minor League?

This Is Why Service Requires “I” Contact

Three Faces Of Customer Service

Workplace Wisdom Blog

Please Stop Sending Me Annoying Emails Like These!

Don’t Paper Over the Reality of Customer Experience

Is Your Service Ivy League or Minor League?

This Is Why Service Requires “I” Contact

Three Faces Of Customer Service

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