Here’s an example of how to use emotional data to help individuals work more effectively. A frontline manager in a service company was known to have an emotional hair trigger. When Charisse didn’t care for... Continue reading
Anyone who says feelings have no place in the workday might as well say that breathing has no place in the workday. A human without either one is a corpse. The ability to use emotions... Continue reading
Last week’s post on reconciliation in the midst of conflict, looked for mutually held purposes and values that opponents could use as a foundation for conversation, and encouraged the practice of focused listening and empathy... Continue reading
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