How do you get someone to hear you when it’s not their tendency to listen? If you want to speak candidly with management, give yourself the best chance of having an impact by choosing timing... Continue reading
We assume we know how to listen because we’ve been listening, or trying to listen, or thinking we were listening, virtually since birth. But listening isn’t intuitive: It takes effort, focus and practice to be... Continue reading
A reader of How to Get Your Point Across without Poking a Hole in Anyone and Q&A About Talking Side by Side sent in a sort of counterpoint question: How do you avoid having a... Continue reading
Most of us would love to communicate better, so we can make our case or get our points across. Our underlying goal is to understand the other well enough so we can make ourselves understood... Continue reading
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