We may talk about the importance of not making assumptions, but we all make them, automatically, all the time. We tend to believe that other people are more like us than not, which explains some... Continue reading
It’s normal to be “conflict-averse.” Most of us tend to try to avoid creating bad feelings among people. We shy away from anything that seems like a secret, can’t be helped, or isn’t worth getting... Continue reading
In some organizations, the fear of overt, explicit conflict -- and the pain and disruption that it can engender -- is even stronger than the fear of leaving existentially damaging problems unaddressed. You may have... Continue reading
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