efficiency Archives - Liz Kislik

Are You Unhappy About Employees Wasting Time on Facebook?

Sometimes a small question is actually about a bigger issue. This was the case when a faithful reader’s recent question got me thinking in two different directions: What could she do about an employee who... Continue reading

How Customer Service Can Neglect Customer Care

When it comes to customer experience, the height of efficiency can take you to a low of satisfaction. Here are two recent personal observations: the first from a small, local eatery during the recent, challenging... Continue reading

This Is How Service Efficiency Wins Out Over Customer Comfort

Efficiency and comfort can sometimes be at odds. This divergence is often exacerbated by new technology, particularly in the service industry. Combine the drive for efficiency with technology and customers’ feelings about service providers --... Continue reading

There’s a Right Way to Empower Employees Effectively

We often talk about empowerment when we want to indicate that we trust our people to make their own decisions, handle their own work, and do what’s best for the organization. But much too frequently,... Continue reading

Workplace Wisdom Blog

Tag: efficiency

Are You Unhappy About Employees Wasting Time on Facebook?

How Customer Service Can Neglect Customer Care

This Is How Service Efficiency Wins Out Over Customer Comfort

There’s a Right Way to Empower Employees Effectively

Workplace Wisdom Blog

Are You Unhappy About Employees Wasting Time on Facebook?

How Customer Service Can Neglect Customer Care

This Is How Service Efficiency Wins Out Over Customer Comfort

There’s a Right Way to Empower Employees Effectively

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