emotion Archives - Liz Kislik

This Is What to Do with an Employee Who Cries

Here’s an example of how to use emotional data to help individuals work more effectively. A frontline manager in a service company was known to have an emotional hair trigger. When Charisse didn’t care for... Continue reading

How to Manage Your Own Emotional Data on the Job

Emotions in the workplace: You may not like them, but they’re there, all right, and you can’t just wish them away. “Feelings and emotions” reminds me of those “ring around the collar” ads for Wisk... Continue reading

How to Use the Data of Emotions in the Workplace

Anyone who says feelings have no place in the workday might as well say that breathing has no place in the workday. A human without either one is a corpse. The ability to use emotions... Continue reading

If It Ain’t Broke, It Still Needs Fixing: Some Thoughts on the Sandy Hook School Shooting

Perhaps the most frightening thing of all about the Sandy Hook School shooting in Newtown, CT is that the system worked. The guns that were used were legally obtained. Some might ask why any civilian... Continue reading

Listen. Do You Want to Know a Secret?

When people talk to you, do you hear everything they’re communicating? Do you recognize the meaning in people’s voices as well as their words to understand what they’re really telling you? Once you’ve known someone... Continue reading

All Your Feelings Come to Work with You

Early in my practice I did an operational assessment of a customer service center for a company where the turnover rate was going through the roof. One of the biggest lessons I learned was that... Continue reading

Workplace Wisdom Blog

Tag: emotion

This Is What to Do with an Employee Who Cries

How to Manage Your Own Emotional Data on the Job

How to Use the Data of Emotions in the Workplace

If It Ain’t Broke, It Still Needs Fixing: Some Thoughts on the Sandy Hook School Shooting

Listen. Do You Want to Know a Secret?

All Your Feelings Come to Work with You

Workplace Wisdom Blog

This Is What to Do with an Employee Who Cries

How to Manage Your Own Emotional Data on the Job

How to Use the Data of Emotions in the Workplace

If It Ain’t Broke, It Still Needs Fixing: Some Thoughts on the Sandy Hook School Shooting

Listen. Do You Want to Know a Secret?

All Your Feelings Come to Work with You

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