Tag: emotions
In The Muse: What to Do When Your Direct Report Starts Crying (Besides Panic)
There’s more and more media coverage and management literature today about the importance of authenticity at work. There’s a book and an accompanying TEDx talk called “Bring Your Whole Self to Work” by a fellow... Continue reading
Yes, You Need to Address the Problem of Employees’ Mental Health
If you work with at least five people, there is a high likelihood that one of them is suffering from some form of mental illness, according to data from the National Institute of Mental Health... Continue reading
How to Manage an Employee Who Cries Easily
This article originally appeared on hbr.org. Most managers feel uncomfortable when employees cry during business conversations. Many of us may recall a time we’ve cried at work, but for some people it’s not a rare... Continue reading
What Can You Do When a Customer Explodes?
I just watched a customer take offense in a situation where no one was actually in the wrong. She reached into an awkward -- although salvageable -- circumstance, and pulled out a negative experience for... Continue reading
Sorry, But Leaders Aren’t Entitled to Be Opinionated
“But I’m entitled to my opinion!” a vice president insisted. I was facilitating a work session with a client’s leadership team. Our goal was to resolve a longstanding business problem, with the full participation of... Continue reading
What You Need to Know If You Work with Overly Urgent Employees
It’s aggravating and distracting to work with a passive-aggressive colleague, but it can be just as frustrating to work with someone who’s too active, too intense, and yet has too little to show for it.... Continue reading
How to Cope When Difficult Colleagues Won’t Cooperate
It’s frustrating to try to get through your own work or to help your team make progress when you can’t get your colleagues to cooperate. Last week’s post covered some of the reasons that you... Continue reading
How to Confront Your Fears with Difficult Colleagues
Some midlevel and senior executives are perfectly comfortable holding their staff members accountable for their responsibilities, but they get flummoxed when a peer is unenthusiastic, uncooperative, or downright obstructionist. These execs may not perceive it... Continue reading