Tag: emotions
What to Do About a Workplace Scold
Many workplaces have a person like Ermengarde, who’s an excellent worker and a dedicated employee in her own right, but often takes it upon herself to bring to management the concerns and complaints of other... Continue reading
How to Handle an Employee Who Plays the Perfect Victim
“I’m a victim! I’m a victim!” Have you dealt with someone who sounds like that -- maybe not as clearly, but just as dramatically? For Perfect Victims, everything that goes wrong is the result of... Continue reading
How to Cope with a Workplace Conspiracy Theorist
Most human relationships involve subtext: What you see on the surface is rarely everything that exists. But if you’ve ever worked with someone like Englebert, you know how an innocuous comment about some administrative matter... Continue reading
How to Help an Overwhelmed and Overreacting Employee
At some point in our careers, we’ve all crossed paths with people who create unnecessary drama as part of their daily workplace routine. “Valentina” is a pretty typical example. Valentina believes she has to get... Continue reading
How to Close the Curtain on Employee Drama
How can you keep yourself from getting hooked by employee drama -- especially if you’re a hero type who naturally likes riding to the rescue? It’s particularly difficult if dealing with an urgent or incendiary... Continue reading
This Is What to Do with an Employee Who Cries
Here’s an example of how to use emotional data to help individuals work more effectively. A frontline manager in a service company was known to have an emotional hair trigger. When Charisse didn’t care for... Continue reading
How to Help Colleagues Regulate Out-of-Control Emotions
No matter how important it is to take everyone’s feelings into account, it’s still not reasonable to expect tears, shouts, or clenched jaws in the workplace every day. Excessive or poorly directed emotions get in... Continue readingIf It Ain’t Broke, It Still Needs Fixing: Some Thoughts on the Sandy Hook School Shooting
Perhaps the most frightening thing of all about the Sandy Hook School shooting in Newtown, CT is that the system worked. The guns that were used were legally obtained. Some might ask why any civilian... Continue reading