“Can you be a good-to-great leader without being compassionate?” Russel Lolacher asked me during our wonderful conversation for his Relationships at Work podcast. It’s a tough-minded and practical question given the current challenges in many... Continue reading
I’m often asked how it’s possible to collaborate—or even cooperate—with someone who’s belligerent, unpleasant, unfair, or inflexible. Sometimes people ask about a technique I share in my TEDx talk, “Why There’s So Much Conflict at... Continue reading
This post originally appeared on hbr.org. Research shows that employees who work for compassionate managers are 25% more engaged in their jobs, 20% more committed to the organization, and 11% less likely to burn out. But... Continue reading
I really enjoyed doing the podcast interview “How Can We Fix All the Conflicts at Work?” recently with RJ Singh of Ultrahabits. We had a meaty discussion about how to share new ideas and manage... Continue reading
Many people — particularly those less experienced in the ways of organizational life — assume that once they’ve mentioned or complained about a problem, the appropriate person will do something about it. Not only that,... Continue reading
In our Zoom session last week, one of my executive coaching clients asked how he could give more effective correction and direction to a tenured team member. He knew what the content of the feedback... Continue reading
If interdepartmental disagreements are not part of your daily life, you can skip reading this piece. But I hear about these situations frequently, and two cases of this kind of dispute came my way just... Continue reading
In an odd coincidence last week, three different clients described the difficulties they’re experiencing because of their dislike for or distress about someone they work with. The circumstances in the three cases were quite different,... Continue reading
This article originally appeared on Forbes. Some people believe that you shouldn’t bring the baggage from your life with you to your job. But sometimes it’s something or someone at work that is the source... Continue reading
In the last 10 days, two different people have each “bumped” me twice: one was a TV producer who wanted to interview me and the other was a top exec who wanted me to interview... Continue reading
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