I’m often asked why Millennials complain so much about their jobs and leave their jobs so quickly. I usually answer with a question: How are you hiring and engaging them? If you want your Millennial... Continue reading
However hard it is for you to be the bearer of bad tidings and to take responsibility for getting the delivery right, take the opportunity to prepare. At minimum, preparation consists of three stages: Determining... Continue reading
This article originally appeared on hbr.org. We’ve all been in situations where the boss has a favorite. It’s frustrating to feel underresourced and underrecognized while someone else is getting all the attention. Ironically, though, it... Continue reading
A media director asked me for a simple, straightforward approach to developing his very new team’s knowledge and proficiency. He explained that he has no time or budget for formal training or workshops. My strong... Continue reading
Do an online search for “employee engagement” and you’ll get 10.6 million hits. Search for “employee attrition” and you’ll come up with 1.38 million hits. The old line is that employees don’t leave companies, they... Continue reading
I had a call with an up-and-coming middle manager who presented a complex situation and then asked a sincere question. A small cross-functional working group was trying to resolve some interdepartmental workflow and boundary issues.... Continue reading
“Clowns to the left of me, jokers to the right / Here I am, stuck in the middle with you.” The Stealers Wheels song wasn’t explicitly addressing middle management, but “stuck” is what it often... Continue reading
Think about every boss you’ve had since you were a kid, including the parents of the kids you babysat, the owner of the greasy spoon where you waited tables, and the director of the camp... Continue reading
I recently surprised a COO by giving him very different advice about a business problem from what he had heard from others. Here’s the situation: Through the grapevine, a bunch of junior R&D folks expressed... Continue reading
Many of my clients have expressed confusion and frustration about the challenges of working with Millennials, including their tendency to expect everything to be easy and straightforward; their need to be “spoon fed” and treated... Continue reading
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