Last Friday, I went to the new Northwell Urgent Care two blocks from my office. (I’m fine now.) It was a well-designed customer experience, and so different from the typical medical office intake, that it’s... Continue reading
How do you demonstrate credibility with your team members, colleagues, and boss so that they’ll have confidence in you? The biggest chunk of credibility is keeping your commitments. It’s not enough to appear -- or... Continue reading
It’s always risky for employees when managers are “too nice” and don’t give clear feedback about expectations, preferences, or necessary improvements. In effect, these managers stand by as employees go off the track rather than... Continue reading
Here’s a small example of how we prevent ourselves from recognizing reality when our expectations get in the way: Last week I was scheduled to fly to Las Vegas for the Marketing EDGE board meeting... Continue reading
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