Tag: feedback
In HBR: How to Manage Someone Who Thinks Everything Is Urgent
This article originally appeared on hbr.org. We’ve all been in situations in which we couldn’t wait for a slow-moving or overly cautious employee to take action. But at the other extreme, some employees have such a deep... Continue reading
How to Get Ready When You Have to Deliver Bad News
However hard it is for you to be the bearer of bad tidings and to take responsibility for getting the delivery right, take the opportunity to prepare. At minimum, preparation consists of three stages: Determining... Continue reading
This Is How to Give Feedback and Not Make People Feel Stupid
“Oh, heavens,” I thought, “I’ve offended her!” I had wanted to be helpful and friendly, but instead I was confusing and possibly insulting -- I had given feedback as if the problem was with the... Continue reading
How to Counteract Two Hidden Problems of Developing Leaders
Clients often ask me to design or participate in their leadership development programs. These programs require significant investment and senior leaders view them as a way to groom and strengthen high-potential employees -- the ones... Continue reading
How Feedback Can Fail and What to Do Instead
I recently surprised a COO by giving him very different advice about a business problem from what he had heard from others. Here’s the situation: Through the grapevine, a bunch of junior R&D folks expressed... Continue reading
When You Have to Deal with the Painful Responsibility of Staff Failure
I just got a call from a senior leader: A community outreach staffer was causing his management team some consternation. When he was hired 18 months ago, he’d approached every job with zest, volunteered for... Continue reading
How to Get the Best from an Anxious Leader
After working for a number of months with a vice president who’s had a successful career trajectory in a well-regarded firm, I realized that every few years I meet leaders who are noticeably anxious --... Continue reading
How Missed Signals Show When We Don’t Understand Each Other
One day last week after lunch, while walking back to my office, I noticed a man parking in the last of four curbside spots in front of the Post Office. He maneuvered a bit and... Continue reading