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How to Try to Get What You Want from IT

Whichever software platforms and development methods an organization relies on, the features and functionality that users want aren’t always available. As the Rolling Stones song goes, “if you try sometimes, well, you might find /... Continue reading

The Value of Complaining

If the correct thing to do isn’t obvious or easy enough, we usually do whatever seems best at that moment, even if it violates norms. When norms are violated multiple times, though, they generate a... Continue reading

As Your Leader, I Could Be Wrong

Challenging a leader’s directives can be frightening. “The powerful are often oblivious to their impact,” wrote Adam Galinsky in a New York Times article, “When in Charge Your Whisper May Feel Like a Shout.” So... Continue reading

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