Tag: feedback
3 Selfs You Need to Know: Awareness, Disclosure, Management
You know this bit of slapstick comedy: A guy carrying a long plank on his shoulder spins around and without realizing it, whacks another guy in the head. Sometimes the second guy ducks, only to... Continue reading
Special Recognition: An Example of Effective Acknowledgment
If you want good work, and even more good work, from employees, it helps to let them know what good work looks like, and to praise them when you see them delivering it. For most... Continue reading
Try Not to Waste a Customer Care Opportunity
According to Wikipedia, Lean Manufacturing, sometimes referred to simply as Lean, “is a production practice that considers the expenditure of resources for any goal other than the creation of value for the end customer to... Continue reading
Want Success in Employee Development? Watch a Baby
Why are we so tolerant of certain kinds of unsuccessful behaviors in children, but not in adults? When a child stumbles and falls while learning to walk, no one says, “Don’t fall down, you bad... Continue reading
How to Accept Feedback Gracefully as a Connected Leader
As a Connected Leader, you’re usually open to hearing whatever your team members have to say. You know them well and you’re skillful about encouraging them to speak. The challenge is to be able to... Continue reading
Why It’s a Problem When Image Supercedes Effectiveness
Most organizations want to convey a particular image to the public, whether it signifies quality, or professionalism, or innovation. And when organizations put thought, care, and resources into crafting their image, they want it to... Continue reading
Accentuate the Positive: Help Your People Do Even Better
Most supervisors don’t actually spend the majority of their time developing their people. Instead, they’re often stuck in meetings -- which are sometimes about their people -- or handling paperwork, computer problems, and whatever other... Continue reading
What To Do If Your Boss Brainstorms for All the Wrong Reasons
One of the kinds of leaders who can drive employees crazy is the “Brainstormy” Boss, who creates a work environment that’s as changeable as the weather. It’s Raining Ideas! When brainstorming is used appropriately -- as... Continue reading