The good life, according to Socrates, is highly examined, and I think it’s definitely enhanced by lots and lots of reading. If you value human development, personal growth, and self-mastery a fraction as much as... Continue reading
My office is on the fifth floor of a five-floor building and, although I take the elevator up, I usually take the stairs down. Every so often, I find someone from another office standing somewhere... Continue reading
It’s amazing how much impact a single individual can have on an organization’s service or teamwork through a combination of personality and thoughtful action. When you see it happen in front of you it gives... Continue reading
Thanksgiving 2012 How should we celebrate Thanksgiving this year when so many people are still battling the aftermath of Superstorm Sandy? When some won’t be back in their own homes in time for the holiday... Continue reading
After the last couple of posts, some of you have commented that you like the idea of increasing your own happiness as well as raising the general level of happiness in your organizations, but that... Continue reading
One of the amazing things about happiness -- not just rose-colored-glasses pretending, wishing, and hoping everything will be all right, but actually feeling good -- is that if you persist in it long enough, others... Continue reading
Most people want to feel at least a little bit in control, to have some say over how they spend their time and what they have to do -- except for those folks who prefer... Continue reading
Leadership and managerial responsibility can be exciting, but being in charge can be draining, worrisome, and even frightening at times. So how can you stay on the upside to ensure successful performance for yourself and... Continue reading
Early in my practice I did an operational assessment of a customer service center for a company where the turnover rate was going through the roof. One of the biggest lessons I learned was that... Continue reading
Consider these scenarios, each from a different organization, and the unfortunate, but logical, conclusions that can be drawn from each one: A lowest-level manager is disparaged by the other managers in her group because her... Continue reading
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