Maybe we should stop talking about serving customers and, instead, talk about helping customers: creating a sense of relationship, eliminating problems, and taking care of what customers need. Here’s how I got started on the... Continue reading
One challenging Monday, after assessing the situation at hand, taking stock, and gauging the chances of success, I triaged my task list and rescheduled my afternoon as follows: 2:00 – Don’t jump out the window.... Continue reading
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