“They threw me under the bus” is one of the most common expressions of complaint among employees who see themselves as the victims of intra- or inter-team sniping. Whenever I hear it, I picture tire... Continue reading
We may talk about the importance of not making assumptions, but we all make them, automatically, all the time. We tend to believe that other people are more like us than not, which explains some... Continue reading
It’s normal to be “conflict-averse.” Most of us tend to try to avoid creating bad feelings among people. We shy away from anything that seems like a secret, can’t be helped, or isn’t worth getting... Continue reading
In some organizations, the fear of overt, explicit conflict -- and the pain and disruption that it can engender -- is even stronger than the fear of leaving existentially damaging problems unaddressed. You may have... Continue reading
Another flight, another aisle seat. We’re on time, the middle seat is empty, and I’m happily organizing myself for a week with my lovely client in Southern California, anticipating blue skies and pleasantly crisp mornings... Continue reading
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