This article originally appeared on Harvard Business Review. When you’re a leader, you rely on your team members to tell you the truth so you can make thoughtful decisions and feel confident that you know... Continue reading
Sometimes service people say things that an astute customer knows are false. They act as if embroidering the truth enhances their self-image or their organization’s, while making the customer feel better and more cared for.... Continue reading
It was a special lunch, and the three of us were a little excited. Daughter ordered the salmon, which impressed the waitress. I ordered the burger (Daughter’s second choice, as insurance). Spouse asked for a... Continue reading
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