You won’t build or change an organization’s culture by talking about what it ought to be. Sure, from time to time, you’ll want -- and need -- to emphasize positive aspects of your culture (or... Continue reading
In last week’s post, Don’t Threaten Me with the Truth, I suggested that managers make themselves ineffectual when they try to avoid the bad news that is part of all organizational and business life. Executives... Continue reading
On a recent trip through yet another airport, I passed a man whining into his phone: “I cannot take any more bad news! I cannot!” It’s possible that he was having a terrible conversation about... Continue reading
How do you handle a perpetually negative employee? You may get an idea from this bit of conversation that I had with a distressed client about a pivotal but consistently negative staff member we’ll refer... Continue reading
Is happiness boring? It is, according to the “Anna Karenina principle.” Tolstoy’s famous opening line from the book of the same name says that happy families are all alike; unhappy families, on the other hand,... Continue reading
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