nonverbal communication Archives

What Happens When We Misread Cues and Get Things Wrong

We like to think we understand what’s going on. But sometimes we get things completely wrong. Take a look at this very short video about how, even with the best of intentions, our attempts to... Continue reading

This Is Why Service Requires “I” Contact

The greeter at the door greets you. The barista hands you your drink. The host shows you to your table. The cashier takes your money. The usher takes your ticket and tells you where to... Continue reading

4 Aspects of Managing Your Fight-or-Flight Response

The body’s fight-or-flight reactions are a good guide to our true perceptions of a confrontation’s level of safety or danger. Learning to check and manage our physical reactions is essential to both our effectiveness and... Continue reading

Workplace Wisdom Blog

Tag: nonverbal communication

This Is Why Service Requires “I” Contact

4 Aspects of Managing Your Fight-or-Flight Response

Workplace Wisdom Blog

What Happens When We Misread Cues and Get Things Wrong

This Is Why Service Requires “I” Contact

4 Aspects of Managing Your Fight-or-Flight Response

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