Consider these scenarios, each from a different organization, and the unfortunate, but logical, conclusions that can be drawn from each one: A lowest-level manager is disparaged by the other managers in her group because her... Continue reading
Is happiness boring? It is, according to the “Anna Karenina principle.” Tolstoy’s famous opening line from the book of the same name says that happy families are all alike; unhappy families, on the other hand,... Continue reading
A client’s customer service group was very upset about how dissatisfied some of their customers were with their company. One of the reps spoke quite negatively about how terrible their products were, because “everyone was... Continue reading
There is no “business as usual” any more. Do you know anyone who isn’t a little more urgent and intense than they were three years ago? Senior people who relied on secretaries and minions now get... Continue reading
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