I could hear immediately from my client’s voice that she was bothered. As a sales director with a solid track record, she doesn’t often sound distressed, but she did this time. She was expected to... Continue reading
This article originally appeared on hbr.org. Every leader knows they shouldn’t play favorites — it can lead to dissatisfaction and discord on a team. There are even some surprising disadvantages for the person who is the... Continue reading
No matter how high up you are in your organization, it’s frustrating when your boss thinks they’re being perfectly clear about plans, goals, and premises, but you know there are details they’re unaware of, concerns... Continue reading
Twice in the last couple of weeks, senior leaders have asked me for examples of trust-building exercises, or instructions for running trust facilitations, as a way to create trust among a group of people who... Continue reading
This article originally appeared on Forbes. HR leaders have a tough job: They have to make and enforce rules that protect the organization, while simultaneously supporting employees as people. These responsibilities can often be in conflict,... Continue reading
For years, we’ve heard that it’s crucial to have a friend at work. I’ve seen it in my own practice: Whenever I interview groups of employees, in very different kinds of organizations, I ask, “What’s... Continue reading
This article originally appeared on The European Financial Review. Boards and executive teams may lament the lack of a succession plan for the business, but struggle to find the time or approaches that will ensure... Continue reading
This article originally appeared on Forbes. When I interview executives for corporate change management or improvement projects, they often talk about the feeling that they’re not making or seeing enough progress. Indeed, according to Gallop’s 2017... Continue reading
I used to work with a guy who would stick his head into my office and say, “Got a minute?” Of course, he always took a whole lot more. All kinds of interrupters can steal... Continue reading
Does your company rely on “working managers” who simultaneously do the job they supervise? Many companies do, without being aware of the downsides. Working managers are most often found in small companies, where even those... Continue reading
Want help coping with conflict?
Download your free Field Guide to help you identify and resolve interpersonal conflicts. You’ll also get Liz’s monthly Workplace Wisdom emails from which you can unsubscribe at any time.