Oscar Munoz, the CEO of United Airlines, recently ran a public letter of apology as an ad in several major newspapers. A much more detailed, self-abasing version of the apology was sent as an email... Continue reading
Why would you ever consider hiring someone whose behavior you disrespect? Eventually, the relationship will end in tears -- and if you’re not the one crying, you’ll be handing out the Kleenex. But it can... Continue reading
When I suggested 6 Books to Make You Feel New and Improved in 2017 -- to be consumed at the rate of one book every other month -- readers responded so well that I’m recommending... Continue reading
Think about every boss you’ve had since you were a kid, including the parents of the kids you babysat, the owner of the greasy spoon where you waited tables, and the director of the camp... Continue reading
I recently surprised a COO by giving him very different advice about a business problem from what he had heard from others. Here’s the situation: Through the grapevine, a bunch of junior R&D folks expressed... Continue reading
A newly hired VP called me the other day, expressing frustration with her indecisive and apathetic colleagues. My unspoken response was: “They’re not even strong enough to be a Team of Rivals.” When a leadership... Continue reading
Over the next 10 years, if we were to focus on the financial benefits of achieving gender equality and made the necessary changes in hiring, career growth, and compensation, we could end up “adding an... Continue reading
You can’t directly motivate anyone, but you can definitely create conditions in which people choose to contribute, participate, innovate, and push themselves. Demonstrating your own commitment helps set the bar for the team -- not... Continue reading
It’s demoralizing when you can’t seem to hit your targets -- even if your company’s still making money. In some companies, the compulsion to commit to stretch goals, unprecedented innovation, or drastic and immediate turnaround... Continue reading
Clients and other business people often ask me for interview questions that will reveal which candidates are most likely to succeed in a particular job. But there’s no standard set of questions, because it’s all... Continue reading
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