Team development never ends -- not if you want a well-functioning, effective team. Sometimes when a team has recently averted a crisis or resolved a significant problem, they exclaim in a kind of relief: “We... Continue reading
We often talk about empowerment when we want to indicate that we trust our people to make their own decisions, handle their own work, and do what’s best for the organization. But much too frequently,... Continue reading
Most employees want to know where their leaders are headed before they’ll follow with energy and enthusiasm. When they can’t tell where you’re going or how you plan to get there, they’ll feel like they’re... Continue reading
When texting was first adopted in the workplace, it was used primarily for emergencies, such as resolving critical customer problems, rescheduling crucial meetings, dealing with service interruptions, or issuing vital, staff-wide notifications. Now texting is... Continue reading
In some organizations, the fear of overt, explicit conflict -- and the pain and disruption that it can engender -- is even stronger than the fear of leaving existentially damaging problems unaddressed. You may have... Continue reading
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