During a Zoom call the other day, a colleague asked if my consulting practice includes change management. “I don’t call it that,” I said. “I help people and organizations make practical shifts that are grounded... Continue reading
This post originally appeared on Forbes. Middle managers have historically been overlooked and undervalued, yet organizations trust them and hold them responsible for resource allocation, project management and employee performance and behavior. They’re known to have... Continue reading
In organizations where employees generally trust their management and each other, you don’t hear many complaints about lack of transparency. But in other places, demands for transparency can take an ugly tone, and even become... Continue reading
A significant number of employees, supervisors, managers, and even vice presidents find themselves getting promoted and having to figure out how to detach from their old peers as well as how to fit in with... Continue reading
Last month, a longstanding client brought me in after reviewing some recent customer research. The company provides a relatively complex service, and one of their most common and unprompted customer complaints was that the company’s... Continue reading
Lately, more and more leadership development, employee feedback, and general management is being outsourced from actual business decision-makers to Human Resources business partners and professional coaches. But coaching isn’t necessarily the answer for every employee... Continue reading
It’s demoralizing when you can’t seem to hit your targets -- even if your company’s still making money. In some companies, the compulsion to commit to stretch goals, unprecedented innovation, or drastic and immediate turnaround... Continue reading
Last week’s post talked about how to maintain an organizational culture that you prize. But what if some of your cultural norms aren’t good, healthy, or productive? What if your organization has a history of... Continue reading
Team development never ends -- not if you want a well-functioning, effective team. Sometimes when a team has recently averted a crisis or resolved a significant problem, they exclaim in a kind of relief: “We... Continue reading
I attended a conference recently that focused on embracing change to ensure sustainability in at-risk organizations. The sessions were substantive, relevant, and thought provoking. I took in two presentations back to back, both delivered by... Continue reading
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