Are you stuck somewhere inside your head, talking to yourself about things you want to change? Are you stressing over how stalled you feel, or fixating on why the situation is so awful? No wonder... Continue reading
I hate to be in default or in the wrong, or to create a problem for someone. So I was quite distressed when I was scolded by a client’s administrator -- not someone I usually... Continue reading
How can you keep yourself from getting hooked by employee drama -- especially if you’re a hero type who naturally likes riding to the rescue? It’s particularly difficult if dealing with an urgent or incendiary... Continue reading
Emotions in the workplace: You may not like them, but they’re there, all right, and you can’t just wish them away. “Feelings and emotions” reminds me of those “ring around the collar” ads for Wisk... Continue reading
New Year’s resolutions often don’t work because we get a little distracted, lose focus, lack persistence, or slack off. Sometimes we let events or other people’s needs get in the way. But all too predictably,... Continue reading
A client’s customer service group was very upset about how dissatisfied some of their customers were with their company. One of the reps spoke quite negatively about how terrible their products were, because “everyone was... Continue reading
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