On Sunday morning, Daughter and I went to a local diner where the food is always good, but the service is often iffy. Our waitress had been somewhat unhelpful in the past, so I studied... Continue reading
Has this happened to you? You may think you have a clear agreement with a colleague about concepts, details or both, but then nothing happens. They seem fully on board in meetings and public settings,... Continue reading
I was speaking with a high-potential middle manager who’s struggling with a raft of organizational changes including modifications of sales policies, comp plans, and various other crucial aspects of work life. He expressed tremendous frustration... Continue reading
It can be even tougher to accept feedback than it is to give it. It’s never easy to hear that your idea, behavior, or effort didn’t have the desired effect or wasn’t well received. When... Continue reading
The real problem with feedback is that, regardless of how skillfully it’s given, people often don’t know what to do with it. Neuroimagery research by Richard Boyatzis at Case Western University suggests that focusing on... Continue reading
Why do so many folks hate feedback so much that they resist giving or receiving it? Most people in the workplace categorize feedback as an uncomfortable, even painful part of work life because of the... Continue reading
In last week’s post, an exec who didn’t wish to appear picky or small-minded missed the chance to address difficult and inappropriate situations created by her subordinate Xerxes when they were still small and potentially... Continue reading
Most supervisors don’t actually spend the majority of their time developing their people. Instead, they’re often stuck in meetings -- which are sometimes about their people -- or handling paperwork, computer problems, and whatever other... Continue reading
Anyone who says feelings have no place in the workday might as well say that breathing has no place in the workday. A human without either one is a corpse. The ability to use emotions... Continue reading
It’s amazing how much impact a single individual can have on an organization’s service or teamwork through a combination of personality and thoughtful action. When you see it happen in front of you it gives... Continue reading
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