A few weeks ago, I was interviewed by Chris Rainey of the HR Leaders podcast. We had a thoughtful, practical discussion about how important it is for businesses to be flexible about workplace policies for... Continue reading
This article originally appeared on Harvard Business Review. As those groups that were able to work remotely during the pandemic navigate their returns to the workplace, one thing is clear and consistent: Whatever any organization is... Continue reading
My friend recently shared a story about a striking customer experience after she accidentally left her wallet at a meeting. When I showed up to claim it, the receptionist asked: “Do you have photo ID?”... Continue reading
Many business owners prefer to make all their decisions on a case-by-case basis, as determined by their deep understanding of individual circumstances and well-developed gut instinct. They resist creating formal policy, believing that each situation... Continue reading
Here’s the scenario: It’s 11:15 at night in Seattle. Daughter and I are trying to check into a moderately-priced airport hotel for a layover on our way to Vancouver. The complication is that I am... Continue reading
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