An executive asked me the other day, “When a company hires you to fix a problem, what do you look for?” It varies from organization to organization, but I described a pretty typical set of... Continue reading
Sometimes things go completely wrong without warning. What are the most typical reactions? You can curse and complain (and possibly raise your blood pressure).You can sit, locked in dread, unable to think and afraid... Continue reading
Conflicting assumptions, incompatible needs, differing work styles, and individual stressors can have a negative impact on group process, particularly when it comes to making decisions. Some people need to come to a resolution so quickly... Continue reading
At a recent meeting, I observed as team members wrangled over what should have been a straightforward process discussion. Not only did their disagreements about “the way things are supposed to be done” get heated... Continue reading
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