This holiday season I gave a small gift to a local supplier as a token thank you. It was clear from her immediate reaction that she’s not used to receiving client gifts. She started out... Continue reading
Think about every boss you’ve had since you were a kid, including the parents of the kids you babysat, the owner of the greasy spoon where you waited tables, and the director of the camp... Continue reading
It’s not easy to share responsibility. Getting a given job or project done well depends on having both appropriate structural underpinnings and the right combination of people, with the right meshing of values, commitments, personal... Continue reading
If you want good work, and even more good work, from employees, it helps to let them know what good work looks like, and to praise them when you see them delivering it. For most... Continue reading
The idea that “the world is your oyster” is originally from Shakespeare. It suggests that the world is the equivalent of a closed shell, and that it is ours to enjoy and profit from, in... Continue reading
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