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Tag: resilience

There’s Sandy in My Oyster!

The idea that “the world is your oyster” is originally from Shakespeare. It suggests that the world is the equivalent of a closed shell, and that it is ours to enjoy and profit from, in... Continue reading

Making Extraordinary Service Look Easy

I’m not a fan of inter-organizational benchmarking: It’s almost impossible to replicate someone else’s successes when you don’t have their operating model, or to replicate their practices or techniques when you don’t have their culture... Continue reading

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