“It’s not my fault!” the assistant practically wailed. “She never gave me the paperwork!” The poor woman was almost begging me not to be angry at her, and to put the blame in its rightful... Continue reading
In business, as in politics, I’ve watched many decision-makers accept simplistic solutions, seduced by promises that, based on either evidence or logic, aren't at all likely to turn out nearly as well as they sound.... Continue reading
After working for a number of months with a vice president who’s had a successful career trajectory in a well-regarded firm, I realized that every few years I meet leaders who are noticeably anxious --... Continue reading
During a recent visit to a client company, I spent time with two different leaders whose initiatives weren’t progressing satisfactorily. The first leader was chatty and made sweeping motivational statements. Her team was deeply committed,... Continue reading
In most jobs, you have to learn how to integrate your leader into your plans. Unless you own or run the place yourself, part of your job is to help leadership be successful while you’re... Continue reading
Failure isn’t always preventable. Sometimes truly disastrous things happen. But failing isn’t always the end of the world. For some people, it’s the start of success. Traditionally, failure had a moral cast. If you failed,... Continue reading
Has someone been on your team so long that their performance is tanking and they appear to have stopped engaging in the relationship? As one client described it to me: “I’m surprised to be feeling... Continue reading
Whichever software platforms and development methods an organization relies on, the features and functionality that users want aren’t always available. As the Rolling Stones song goes, “if you try sometimes, well, you might find /... Continue reading
Urgency in the workplace has crucial uses -- and some destructive misuses. Yes, urgency may be exactly what’s needed to confront an actual emergency, serious risk, or persistent negative circumstance. But too many managers and... Continue reading
How do you demonstrate credibility with your team members, colleagues, and boss so that they’ll have confidence in you? The biggest chunk of credibility is keeping your commitments. It’s not enough to appear -- or... Continue reading
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