A successful sales manager was feeling demoralized and out of sorts. When we met for coffee, she sat knee to knee, radiating intensity. “Of course, motivating the team is one of my biggest responsibilities,” she... Continue reading
It’s normal to be annoyed when you’re solicited at home by an organization you don’t know or don’t care about. But being mishandled by an organization you support is irritating too! A fundraising call I... Continue reading
Sometimes, instead of pushing for a yes, it’s better to get the message that there’s no way, no how, no hope, no need, no budget, no possibility, not now, probably not ever, we just don’t... Continue reading
Many employers are enamored of financial incentives for employees, and in fact, incentives or commissions can be extremely effective motivators because most people need more money all the time and certainly we think of money... Continue reading
When I gave a webinar on “Increasing Average Order Value”, I referred to one of my “rules” for sales and service. Herewith Rule #3: The more you ask from your customers, the greater your obligation... Continue reading
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