Tag: self-awareness
What Can You Do When a Customer Explodes?
I just watched a customer take offense in a situation where no one was actually in the wrong. She reached into an awkward -- although salvageable -- circumstance, and pulled out a negative experience for... Continue reading
Are You Tired of Being Condescended To?
In the past 10 days, three people from different organizations have complained to me about a boss or colleague who’s behaved condescendingly toward them. Not one of the three is a slouch, or a junior... Continue reading
In HBR: Being the Boss’s Favorite Is Great, Until It’s Not
This article originally appeared on hbr.org. We’ve all been in situations where the boss has a favorite. It’s frustrating to feel underresourced and underrecognized while someone else is getting all the attention. Ironically, though, it... Continue reading
Who Needs Attention, and Can I Get a Quality Latte with It?
The other morning, I was feeling cranky, unfocused, and unproductive -- the perfect situation for coffee. Sadly, I haven’t been allowed to have caffeine for a couple of years, on doctor’s orders, and I miss... Continue reading
This Is How to Lead from the Ground Up
Leadership can be a function of raw power, or of influence. Based on analysis of a current news item, here are seven underlying principles that, when applied properly and consistently, ought to make any leadership... Continue reading
6 Books to Make You Feel New and Improved in 2017
The good life, according to Socrates, is highly examined, and I think it’s definitely enhanced by lots and lots of reading. If you value human development, personal growth, and self-mastery a fraction as much as... Continue reading
Do You Share This Bad Communication Habit?
I’ve got a bad habit in some of my interactions. It breaks my own rules about showing respect, recognizing that I don’t know everything, and giving people full control over their own choices. I was... Continue reading
Want to Be a Successful Leader? Guess What: It’s Not About You
Think about every boss you’ve had since you were a kid, including the parents of the kids you babysat, the owner of the greasy spoon where you waited tables, and the director of the camp... Continue reading