Workplace Wisdom

15 May 2018

What to Do If Your Boss Is Getting Forgetful

Leaders always have a lot on their minds, so perhaps they can be forgiven if they occasionally mistake a date or time, or don’t remember asking you to stop or start something. But a pattern of repeated or even periodic forgetting can have a negative impact on your work — and on you. For example, it’s disruptive if you and your boss have agreed to a particular sequence of events or a set of priorities, and you’re tootling along, getting […]

08 May 2018

How to Work Safely with a Boss Who Doesn’t Do Follow-up

Early in my career, a senior leader in my firm was a master of “what-if,” “blue-sky” thinking. He would come up with an idea, assign it to whichever staffer happened to be around at the moment, and then, more likely than not, forget about it. Most of the employees who had experience with this leader’s wild goose chases would wait until he asked for something a second time before investing five minutes or a lick of work. All too often, […]

20 Mar 2018

How to Claim Your Authority When You Feel Like One of the Gang

We all know that a title isn’t enough to elicit respect from your subordinates, or even to develop confidence in yourself. If employees and other leaders think of you as having grown up in the business, they may not take you completely seriously. You can feel torn between wanting to be well regarded and accepted by your team, and making sure that all the work is going the way it needs to go. If you have a reasonable amount of […]

13 Mar 2018

What to Do While You’re Waiting to Be Promoted

When some hotshot skyrockets through the ranks on the way to the C-Suite, other middle managers can feel slighted or overlooked. They worry that they’re not getting enough opportunity or recognition, and wonder why their boss or someone from HR isn’t coming to tell them what a great job they’re doing and promote them. But meeting expectations and staying out of trouble is never enough to ensure advancement. Whether you have your sights set on the boardroom or you see […]

06 Mar 2018

How to Survive Being Promoted Past Your Peers

A significant number of employees, supervisors, managers, and even vice presidents find themselves getting promoted and having to figure out not only how to detach from their old peers as well as how to fit in with their new ones. The transition can be difficult to navigate, but these 10 behaviors can help you avoid the standard pitfalls and become more successful faster. Leave your old job carefully. Exiting your old department with unfinished projects or messy relationships will undercut […]

19 Dec 2017

How to Choose an Inspiring Theme for 2018

Do you know anyone who can’t wait for this year to end? I certainly do, and who can blame them? So many people have had enough of 2017 and its disruptions, from family and work troubles to political turmoil and natural disasters. Some of them are looking forward by making New Year’s resolutions or following the growing trend of designating a single “word for the year” as a way to express a desire or set an intention. Resolutions can be […]

20 Nov 2017

What to Do If Your Boss Gets Distracted by Every New Thing

This article originally appeared on hbr.org. No matter what the strategic plan says, many of us are more attracted to something new that’s glittering on the horizon than we are to the goals that have languished on our to-do list for months. This weakness is as true for senior leaders as it is for the rank-and-file, but when a CEO or other senior executive is known for chasing shiny objects, a lot of people and projects can suffer. When senior leaders suddenly get […]

31 Oct 2017

How to Start Restoring Your Boss’s Faith, and Your Own

Most of us have made at least one big mistake at work, and had a hard time getting back on an even keel. But it doesn’t help to wallow in self-doubt. Luckily, there are usually ways we can pull ourselves out of the hole. A manager from a client company contacted me in distress last week: He had mishandled a personnel issue badly by conveying an inaccurate impression of a work situation to some subordinates. His boss had given him […]

15 Aug 2017

What Can You Do When a Customer Explodes?

I just watched a customer take offense in a situation where no one was actually in the wrong. She reached into an awkward — although salvageable — circumstance, and pulled out a negative experience for herself — and a terrible experience for the employee trying to help her. Round 1: The Customer Picks a Fight Over a Price I was finishing a cup of tea in my favorite frozen yogurt place when a customer came in and ordered two large […]

18 Jul 2017

Are You Tired of Being Condescended To?

In the past 10 days, three people from different organizations have complained to me about a boss or colleague who’s behaved condescendingly toward them. Not one of the three is a slouch, or a junior person. They’re all smart, competent, hardworking — assets to their organizations. And yet, they’re condescended to with some frequency. The act of condescending involves looking down on, talking down to, and generally putting someone down. In all cases, the message is: “You are less than […]

 

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