self-service Archives

This Is How Service Efficiency Wins Out Over Customer Comfort

Efficiency and comfort can sometimes be at odds. This divergence is often exacerbated by new technology, particularly in the service industry. Combine the drive for efficiency with technology and customers’ feelings about service providers --... Continue reading

How a Restaurant Disappoints When Service Is Not on the Menu

When does self-service become a barrier rather than a boon? Back at JFK again recently, I returned to Due Amici, hungry for lunch. Now that I knew the drill for ordering off the iPad at... Continue reading

Why You Need to Counteract the Pitfalls of Screened Service

Too much standardization and systematization can eliminate the crucial human element. That was my recent experience at JFK Airport. I had arrived too early for my flight, and decided that instead of grabbing a sandwich,... Continue reading

Workplace Wisdom Blog

Tag: self-service

This Is How Service Efficiency Wins Out Over Customer Comfort

How a Restaurant Disappoints When Service Is Not on the Menu

Why You Need to Counteract the Pitfalls of Screened Service

Workplace Wisdom Blog

This Is How Service Efficiency Wins Out Over Customer Comfort

How a Restaurant Disappoints When Service Is Not on the Menu

Why You Need to Counteract the Pitfalls of Screened Service

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