Tag: service style
How a Restaurant Disappoints When Service Is Not on the Menu
When does self-service become a barrier rather than a boon? Back at JFK again recently, I returned to Due Amici, hungry for lunch. Now that I knew the drill for ordering off the iPad at... Continue reading
Why You Need to Counteract the Pitfalls of Screened Service
Too much standardization and systematization can eliminate the crucial human element. That was my recent experience at JFK Airport. I had arrived too early for my flight, and decided that instead of grabbing a sandwich,... Continue reading