Tag: silos
Why It’s Unusual to Improve Results with Demands for Transparency
In organizations where employees generally trust their management and each other, you don’t hear many complaints about lack of transparency. But in other places, demands for transparency can take an ugly tone, and even become... Continue reading
Why Your Silos Are More Important Than You Think
Last month, a longstanding client brought me in after reviewing some recent customer research. The company provides a relatively complex service, and one of their most common and unprompted customer complaints was that the company’s... Continue reading
4 Ways to Ease the Pain of Interdepartmental Conflict
When departments operate in silos -- say operations wants to streamline processes while sales seeks to please customers by customizing -- the result can be repeated misunderstanding and extreme mistrust. Even otherwise reasonable employees can... Continue reading