Consider these scenarios, each from a different organization, and the unfortunate, but logical, conclusions that can be drawn from each one: A lowest-level manager is disparaged by the other managers in her group because her... Continue reading
Last week, I made chicken soup again. If you read my earlier post about Fighting Fear with Chicken Soup, then you know what a big deal it was for me to make it the first... Continue reading
When I did a webinar, “Self Management in Frantic Times”, the most popular question that attendees sent in advance had to do with how to say “No.” No, because the request was illogical or unworkable.... Continue reading
Sometimes customers think, believe, even expect that we can read their minds. And sometimes we appear to. But I see over and over how often we misjudge what even close friends and loved ones would... Continue reading
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