As the U.S. continues opening up after the pandemic’s multiple waves, it’s likely that there will be surges in turnover even as many employers need more staff, not less. Research from Eagle Hill Consulting suggests... Continue reading
In business, lingering problems rarely have a single or simple solution. That’s why they linger. Many work problems are relatively unambiguous and easily are understood by the people who deal with them every day. We... Continue reading
My office is on the fifth floor of a five-floor building and, although I take the elevator up, I usually take the stairs down. Every so often, I find someone from another office standing somewhere... Continue reading
In last week’s post, Don’t Threaten Me with the Truth, I suggested that managers make themselves ineffectual when they try to avoid the bad news that is part of all organizational and business life. Executives... Continue reading
Early in my practice I did an operational assessment of a customer service center for a company where the turnover rate was going through the roof. One of the biggest lessons I learned was that... Continue reading
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