Tag: understanding
How to Start Restoring Your Boss’s Faith, and Your Own
Most of us have made at least one big mistake at work, and had a hard time getting back on an even keel. But it doesn’t help to wallow in self-doubt. Luckily, there are usually... Continue reading
Please Don’t Do It That Way: How Not to Help
“This doesn’t make sense to me!” Halfway down the train car, a woman’s voice was rising. She was assisting one of her two daughters with homework, and her aggravated tone caught my attention. “This doesn’t... Continue reading
In Forward: Finding God In A Cup Of Coffee
This article originally appeared on forward.com. My grandfather loved God dearly, but he didn’t fast on Yom Kippur. He believed that he prayed better on a cup of coffee, and that God would hear him... Continue reading
What Can You Do When a Customer Explodes?
I just watched a customer take offense in a situation where no one was actually in the wrong. She reached into an awkward -- although salvageable -- circumstance, and pulled out a negative experience for... Continue reading
Are You Tired of Being Condescended To?
In the past 10 days, three people from different organizations have complained to me about a boss or colleague who’s behaved condescendingly toward them. Not one of the three is a slouch, or a junior... Continue reading
In HBR: Being the Boss’s Favorite Is Great, Until It’s Not
This article originally appeared on hbr.org. We’ve all been in situations where the boss has a favorite. It’s frustrating to feel underresourced and underrecognized while someone else is getting all the attention. Ironically, though, it... Continue reading
Sorry, But Leaders Aren’t Entitled to Be Opinionated
“But I’m entitled to my opinion!” a vice president insisted. I was facilitating a work session with a client’s leadership team. Our goal was to resolve a longstanding business problem, with the full participation of... Continue reading
This Is How to Lead from the Ground Up
Leadership can be a function of raw power, or of influence. Based on analysis of a current news item, here are seven underlying principles that, when applied properly and consistently, ought to make any leadership... Continue reading