Tag: understanding
The Benefits and Limits of Gratitude
One of the greatest things about Thanksgiving is how American it is, in the best sense of the word. Americans of every stripe and background can celebrate the opportunity to express gratitude. And they can... Continue reading
How Can I Help You If I’m Not Listening to You?
“Andy, you’re not listening to me, bro!” This conversation was delivered in a very tense tone by a fellow with a very tense face. There’s a mortgage brokerage on my floor, and sometimes, when the... Continue reading
Leading from the Middle of an Indifferent Leadership Team
A newly hired VP called me the other day, expressing frustration with her indecisive and apathetic colleagues. My unspoken response was: “They’re not even strong enough to be a Team of Rivals.” When a leadership... Continue reading
If You’re Not Wandering, You May Be Lost
When it comes to what’s going on in his business, one of my favorite CEOs has the humility to say, “I don’t know what I don’t know.” He wisely acknowledges what many C-suite leaders don’t:... Continue reading
This is What to Do When a Longstanding Employee Is in a Slump
Has someone been on your team so long that their performance is tanking and they appear to have stopped engaging in the relationship? As one client described it to me: “I’m surprised to be feeling... Continue reading
How to Improve Complex Customer-Supplier Relationships
Have you experienced the stress of a complex, high-ticket customer-supplier relationship going awry? The problem often occurs when there’s a mismatch between the customer’s expectations and what the supplier has available and can actually deliver... Continue reading
Do You Suffer from These 4 Ways Colleagues Make Each Other Nuts?
You see your colleagues every day, or at least several times a week. You all get along, appreciate each other’s good intentions, and care about the company. And yet, some of your colleagues’ behaviors drive... Continue reading
Four Markers of the Safe and Trusted Leader
When employees are not shut down or demotivated by fear, they’re able to absorb input and recommendations, learn and grow, and stretch to meet larger goals and aims. How can leaders create safety and trusting... Continue reading