Tag: understanding
Giving Thanks: As Easy as Pie
Thanksgiving 2012 How should we celebrate Thanksgiving this year when so many people are still battling the aftermath of Superstorm Sandy? When some won’t be back in their own homes in time for the holiday... Continue reading
Are You Coaching? Or Just Waving Your Arms?
A lot of what passes for coaching -- in workplaces, in homes, even on kids’ sports teams -- is really just a lot of exhortations and fervent repetitions of normative statements. It doesn’t help the... Continue reading
Re-Minding Ourselves for (Workplace) Effectiveness
At the third annual Wisdom 2.0 Conference in Silicon Valley last week, I had the wonderful opportunity to hear Dr. Dan Siegel, executive director of the Mindsight Institute and clinical professor of psychiatry at the... Continue reading
2 Powerful Steps to Improved Customer Service
The Customer is always right, comes first, and is King! And Service is our middle name, with a smile. These are lovely slogans and declarations of intent -- but truthfully, people tend to pay more... Continue reading
Are You a Leader Who Knows How to Listen?
For the past six weeks I’ve been writing about why employees need to be able to give their bosses feedback -- and what both managers and organizations lose when they discourage that feedback. Now it’s... Continue reading
What If You Could Lead Better by Listening Better?
Any student of management will tell you that it’s stupid to ignore your staff’s feedback -- not to mention impolite, inefficient, and often directly and obviously damaging. You don’t necessarily have to act on staff... Continue reading
Techniques That Will Help You Speak Truth to Power
In recent posts, we’ve discussed the difficulty of approaching your management with critical feedback even if you’re full of compassion for their difficult situation and have chosen the most propitious time, place, and circumstances possible.... Continue readingAre You a Supertaster? Taste is Temperamental
It looked like a tasty dinner. Daughter took a bite of potato, chewed it, thought for a second, and then complained of a strange feeling under her tongue and in the back of her throat.... Continue reading