Every once in a while someone tells me a story of dysfunctional, disruptive, unprofessional, plain old odd boss behavior. Here’s an example, along with some suggestions for how to normalize things with a crazy-making boss... Continue reading
We’ve all passed those storefronts where a succession of stores or restaurants open and close quickly and thought, “That’s a doomed location.” Some employees seem to take on this kind of role in an organization.... Continue reading
At the third annual Wisdom 2.0 Conference in Silicon Valley last week, I had the wonderful opportunity to hear Dr. Dan Siegel, executive director of the Mindsight Institute and clinical professor of psychiatry at the... Continue reading
One of the amazing things about happiness -- not just rose-colored-glasses pretending, wishing, and hoping everything will be all right, but actually feeling good -- is that if you persist in it long enough, others... Continue reading
Leadership and managerial responsibility can be exciting, but being in charge can be draining, worrisome, and even frightening at times. So how can you stay on the upside to ensure successful performance for yourself and... Continue reading
Early in my practice I did an operational assessment of a customer service center for a company where the turnover rate was going through the roof. One of the biggest lessons I learned was that... Continue reading
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