In HBR: How to Make Your Family Business More Professional
This article originally appeared on hbr.org. Many family businesses take on the distinctive identity, focus, and idiosyncrasies of the family leaders who run them. These norms can be motivating and can create a sense of common... Continue reading
In Forbes: How To Support The Right Kind Of Conflict At Work
This article originally appeared on Forbes. It’s terribly hard for most people to raise crucial disagreements at work, even though staying silent can mean we miss production deadlines, misunderstand customers’ requirements and stifle creativity because no one... Continue reading
3 Fresh Approaches to the Conflict You’re Tired of at Work
We most often think conflict is about the people we’re fighting with, but it doesn’t have to be that way. There are straightforward — although not necessarily easy — approaches to working through conflicts faster... Continue reading
How to Get the Best from Technical Workers
When John Rouda interviewed me for Geek Leaders, a podcast geared toward IT and tech people, we chatted about a generally under-discussed topic: leadership’s responsibility to integrate tech people into the larger organization, not just... Continue reading
In Forbes: How To Keep Your Culture Strong During Growth
This article originally appeared on Forbes. Culture is a significant determinant of company success, and yet it’s a slippery thing to define. That’s why public examples of well-defined cultures, such as the famous 2009 125-slide deck from Netflix,... Continue reading
This Is What to Do Instead of Having an Open Door
During a conversation I had recently with Jason Dykstra of the Thriving Leaders podcast about the value of conflict, he asked me about the practicality of using an open-door policy as a tool for encouraging... Continue reading
How to Use Facilitation to Help People See What They Don’t See
Recently, on the Relatable Leader podcast, the warm and engaging host Catherine Goggia asked me about how employees can put issues on the table and confront problems in ways that maximize progress while minimizing unproductive... Continue reading
In HBR: How to Manage a Stubborn, Defensive, or Defiant Employee
This article originally appeared on hbr.org. Some of the hardest employees to manage are people who are consistently oppositional. They might actively debate or ignore feedback, refuse to follow instructions they disagree with, or create... Continue reading