In Forbes: Surprising Reasons To Switch From Video-Conference To The Phone
This article originally appeared on Forbes.com The conventional wisdom is that when team members can’t be in a single location, video-conferencing is the next best thing to the face-to-face meeting. Virtual meetings are downright necessities... Continue reading
Yes, You Need to Address the Problem of Employees’ Mental Health
If you work with at least five people, there is a high likelihood that one of them is suffering from some form of mental illness, according to data from the National Institute of Mental Health... Continue reading
How to Make Your Team Feel Safe Bringing You Problems
This article originally appeared on Entrepreneur.com Plenty of leaders say they offer an “open door policy” to encourage employees to bring them problems or concerns. Many of these leaders also ask that employees voicing concerns... Continue reading
Why You Need to Stop Relying on Your Strengths
The other day, I gave a leader feedback about how to develop one of his team members, prepared for a coaching session with a different executive, and sat in on a leadership team meeting with... Continue reading
In HBR: What to Do If You Think Your Boss Is Shutting You Out
This article originally appeared on hbr.org. In an ideal world, your boss would support you and your career goals, open up opportunities, and pave the way for you to be successful at your company. But... Continue reading
What Would It Mean to Be an Activist at Work?
Sometimes things happen at work that seem just plain wrong. Most of us stand by, hoping conditions will get better. But all too often, they don’t, and we continue waiting, meanwhile becoming more and more... Continue reading
Why Service Suffers When Unhappy Customers Sound Happy
During a recent visit at a client company, the management asked me about the problem of service reps who feel like they’re successful because a customer thanked them graciously, even enthusiastically, for their help, when,... Continue reading
In Entrepreneur: 3 Smart Investments to Help You Retain Millennial Employees
This article originally appeared on Entrepreneur.com. A common refrain I hear from business leaders is, “We hire them, we train them and then they leave!” Those leaders are referring to millennials, who have been a management... Continue reading