“Conflict costs businesses a ton of money,” management guru Steve Caldwell observed while interviewing me recently. Caldwell is a team leadership coach, the author of Manager Mojo: Be the Leader that Others Want to Follow,... Continue reading
Let’s say, you’ve been working hard, minding your own business, and suddenly you learn that you’re going to have a new boss. Maybe your old boss is leaving, or perhaps you’ve been reorganized. Whatever the... Continue reading
I have a love/hate relationship with public speaking. Or maybe it’s a terror/exhilaration relationship. Anyway, it’s a part of my job that runs the gamut from stressful and draining to highly rewarding. Last week, one... Continue reading
An up-and-coming manager at one of my client companies asked for help with a longstanding employee. Over time, his behavior had become problematic for other employees — and sometimes for customers as well. In addition... Continue reading
This article originally appeared on Entrepreneur.com. As your business grows, so do its needs for talent and skill. But, over time, your business's needs may outpace the skills of your founding and core employees, and your... Continue reading
Twice in the past month I’ve stayed at hotels that asked me to participate in new, eco-friendly programs with names like “A Green Choice.” And twice, I agreed to do it, because of the promised... Continue reading
No matter how high our hopes are for a newly promoted manager, things often go remarkably wrong. Sometimes it’s the new manager’s attitude or belief. For instance, I’ve worked with a previously responsible employee who... Continue reading
When you’re lucky enough to employ someone who has the capacity to do superior work and then grow past the job, but you haven’t got an appropriate outlet for them, it can be a challenge... Continue reading
Leaders always have a lot on their minds, so perhaps they can be forgiven if they occasionally mistake a date or time, or don’t remember asking you to stop or start something. But a pattern... Continue reading
Early in my career, a senior leader in my firm was a master of “what-if,” “blue-sky” thinking. He would come up with an idea, assign it to whichever staffer happened to be around at the... Continue reading
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