It’s Always Better to Resolve a Problem Than to Reroute It
When should an organization realize that it’s not enough to keep stepping around a problem — and that it’s time to work through it and stop the excessive cost, disruption, and generally bad customer experience?... Continue reading
How to Get the Most from Your Exit Interviews
Are you doing thoughtful exit interviews with all levels of departing employees? The exit interview is one of few concrete opportunities to learn what makes someone comfortable to work in your organization — or not... Continue reading
Have You Expressed Your Gratitude for Your Colleagues?
Most people like Thanksgiving for its relative lack of commercialism and its inclusivity. It’s all about food, friends, and family — an opportunity to be together in some semblance of comfort and caring. In many... Continue reading
8 Simple Questions Help You See What’s Ahead for Your Business
The other day, when I ran into a mid-level manager I know, he told me that the technical services firm he works for has been acquired twice in the last few years. We talked about... Continue reading
In HBR: What to Do If Your Boss Gets Distracted by Every New Thing
This article originally appeared on hbr.org. No matter what the strategic plan says, many of us are more attracted to something new that’s glittering on the horizon than we are to the goals that have... Continue reading
How to Get the Best from Millennials: Don’t Make Them a Monolith
At a luncheon for women business owners in the days when we were still having luncheons, several people at my table complained about the Millennials on their staffs: They don’t follow directions or only do... Continue reading
In HBR: How to Work with a Manipulative Person
This article originally appeared on hbr.org. Almost everyone who’s ever gone to work has had to deal with an office manipulator. Unfortunately, most employees hesitate to go public with their concerns. And with good reason:... Continue reading
How to Give Uncomfortable Personal Feedback, with Grace
Most people feel awkward raising personal issues with colleagues. That’s especially true when those issues concern the physical body, seem like an inherent expression of the person themselves, or are things we would feel mortified... Continue reading