Are you doing thoughtful exit interviews with all levels of departing employees? The exit interview is one of few concrete opportunities to learn what makes someone comfortable to work in your organization — or not... Continue reading
Most people like Thanksgiving for its relative lack of commercialism and its inclusivity. It’s all about food, friends, and family — an opportunity to be together in some semblance of comfort and caring. In many... Continue reading
The other day, when I ran into a mid-level manager I know, he told me that the technical services firm he works for has been acquired twice in the last few years. We talked about... Continue reading
This article originally appeared on hbr.org. No matter what the strategic plan says, many of us are more attracted to something new that’s glittering on the horizon than we are to the goals that have... Continue reading
At a luncheon for women business owners in the days when we were still having luncheons, several people at my table complained about the Millennials on their staffs: They don’t follow directions or only do... Continue reading
This article originally appeared on hbr.org. Almost everyone who’s ever gone to work has had to deal with an office manipulator. Unfortunately, most employees hesitate to go public with their concerns. And with good reason:... Continue reading
Most people feel awkward raising personal issues with colleagues. That’s especially true when those issues concern the physical body, seem like an inherent expression of the person themselves, or are things we would feel mortified... Continue reading
Most of us have made at least one big mistake at work, and had a hard time getting back on an even keel. But it doesn’t help to wallow in self-doubt. Luckily, there are usually... Continue reading
Employees can be such a headache, especially the proactive ones! They’re always asking questions, wanting things to be either some new way or the way they used to be, or else they’re making suggestions and... Continue reading
How can you apply enough of the right kind of attention up and down the hierarchy to ensure a seamless customer experience? Pre-Covid, I stayed at a major hotel chain in New Orleans for a... Continue reading
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